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Curators Of Cutting-Edge Technology Solutions

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

Blueprint's Service Features

Support App

The quick help you need is just a tap away with our support app that covers tips and tricks for basic technology hiccups.

Annual Tech Reviews

30 days prior to your support plan renewal we review your technology with an on-site check up and inform you of any needed repairs or system upgrade options.

Turndown Service
Pre-arrival the Blueprint team comes on-site to check all systems so they're functioning optimally for a seamless warm welcome.

Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.

Preventative System Monitoring
Our remote monitoring staff ensures your system is always running smoothly and resolves potential problems before they happen.

Smart Home Support

Our people are your people, no matter the time or day. We make sure you receive the best value around the clock with our smart home remote support plan.

Great Service Makes All the Difference

INDUSTRY “STANDARD SERVICE”

  • Clients call personal cell phones
  • Unreliable, inconsistent results
  • One size fits all solutions
  • An exercise in damage control and “putting out fires”

Blueprint’s Service

  • Remote support: via dedicated phone, email, and chat resources

  • Software based service ticket tracking to ensure responsiveness

  • Proactive remote monitoring of systems

  • Optional regularly scheduled preventative care visits

  • Optional turn-down service ensures systems are optimal prior to arrival

Our Support Options


Managed Care

$149

per month

Service Hours 9am - 5pm Monday-Friday (excluding holidays)

Online and Telephone Support During Service Hours

Remote Servicing and Diagnostics

Managed Care Promotions

Managed Care+

$349

per month

Service Hours 8am - 8pm Monday-Friday, 8am - 5pm Saturday (excluding holidays)

In-person Response Time Within 48 Hours During Plan Service Hours, as Required

Online and Telephone Support During Service Hours

Remote Proactive Monitoring and Servicing w/ Monthly Performance Reports

Quarterly Remote Firmware Review and Critical Updates

Annual On-Site System Performance Review


Service Loaners, When Available

Trip Charge Waived on All In-Person Service Calls

Managed Care Promotions

5% Discount on Upgrade Equipment

Managed Care Pro

$949
per month

Service Hours 7am-9pm, 7 Days a Week

Remote Proactive Monitoring and Servicing w/ Monthly Performance Reports

Online and Telephone Support During Service Hours

Guaranteed Same Day in Person Response for Tickets Generated Prior to 12pm, Next Morning Response (by 12pm) on All Tickets Created After 12pm. (excluding holidays)

Monthly Remote Firmware Review and Critical Updates

Bi-Annual Onsite System Health Checks

Bi-Annual On-Site System Performance Review

Service Loaners, When Available

Managed Care Promotions

10% Discount on Upgrade Equipment

Trip Charge Waived on All In-Person Service Calls

10% Discount on Service Rates

Preventative Program*

Contact For Quote



Keep your systems running in optimal health with our monthly maintenance program.

Onsite Technician for 2 hours per month at a 20% discounted service rate

Full test of all system functions to identify any issues

Equipment firmware updating as needed

Surface cleaning of user interfaces and equipment ventilation systems

Battery recharging or replacement

Additional training for family, staff, or new team members

10% off all service labor while enrolled in Blueprint’s preventative maintenance program

*12 month minimum / Must have active Managed Care Plan

Turn Down Service*



Contact For Quote



Ensure your systems are ready for your arrival by scheduling a turn down service visit.

4 hour technician visit

Full test of all system functions and repair of any issues not requiring new equipment

Equipment firmware updating as needed

Surface cleaning of user interfaces and equipment ventilation systems

Battery recharging or replacement

*Must have active Managed Care Plan

Basic Support Resources

Feel free to reach out to us with any questions or inquiries.

Support Chat

Click on our live chat in the bottom right corner of this page.

Email Support

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone Support

Phone: 808-797-3200 ext. 1


  • O‘ahu

    560 North Nimitz Hwy 121A
    Honolulu, HI 96817
    808.797.3200

  • Big Island

    74-555 Honokohau Street #D7
    Kailua-Kona, HI 96740
    808.797.3200

  • Kaua`i

    2670 Niumalu Rd #3321
    Lihue, HI 96766
    808.797.3200

  • Maui

    270 Waiehu Beach Road Suite 109
    Wailuku, HI 96793
    808.797.3200

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