Curators Of Cutting-Edge Technology Solutions
Blueprint's Service Features
The quick help you need is just a tap away with our support app that covers tips and tricks for basic technology hiccups.
30 days prior to your support plan renewal we review your technology with an on-site check up and inform you of any needed repairs or system upgrade options.
Our people are your people, no matter the time or day. We make sure you receive the best value around the clock with our smart home remote support plan.
Great Service Makes All the Difference
INDUSTRY “STANDARD SERVICE”
- Clients call personal cell phones
- Unreliable, inconsistent results
- One size fits all solutions
- An exercise in damage control and “putting out fires”
Blueprint’s Service
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Remote support: via dedicated phone, email, and chat resources
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Software based service ticket tracking to ensure responsiveness
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Proactive remote monitoring of systems
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Optional regularly scheduled preventative care visits
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Optional turn-down service ensures systems are optimal prior to arrival
Our Support Options
Managed Care
per month
Service Hours 9am - 5pm Monday-Friday (excluding holidays)
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Online and Telephone Support During Service Hours
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Remote Servicing and Diagnostics
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Managed Care Promotions
Managed Care+
per month
Service Hours 8am - 8pm Monday-Friday, 8am - 5pm Saturday (excluding holidays)
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In-person Response Time Within 48 Hours During Plan Service Hours, as Required
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Online and Telephone Support During Service Hours
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Remote Proactive Monitoring and Servicing w/ Monthly Performance Reports
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Quarterly Remote Firmware Review and Critical Updates
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Annual On-Site System Performance Review
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Service Loaners, When Available
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Trip Charge Waived on All In-Person Service Calls
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Managed Care Promotions
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5% Discount on Upgrade Equipment
Managed Care Pro
Service Hours 7am-9pm, 7 Days a Week
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Remote Proactive Monitoring and Servicing w/ Monthly Performance Reports
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Online and Telephone Support During Service Hours
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Guaranteed Same Day in Person Response for Tickets Generated Prior to 12pm, Next Morning Response (by 12pm) on All Tickets Created After 12pm. (excluding holidays)
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Monthly Remote Firmware Review and Critical Updates
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Bi-Annual Onsite System Health Checks
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Bi-Annual On-Site System Performance Review
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Service Loaners, When Available
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Managed Care Promotions
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10% Discount on Upgrade Equipment
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Trip Charge Waived on All In-Person Service Calls
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10% Discount on Service Rates
Preventative Program*
Contact For Quote
Keep your systems running in optimal health with our monthly maintenance program.
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Onsite Technician for 2 hours per month at a 20% discounted service rate
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Full test of all system functions to identify any issues
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Equipment firmware updating as needed
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Surface cleaning of user interfaces and equipment ventilation systems
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Battery recharging or replacement
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Additional training for family, staff, or new team members
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10% off all service labor while enrolled in Blueprint’s preventative maintenance program
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*12 month minimum / Must have active Managed Care Plan
Turn Down Service*
Contact For Quote
Ensure your systems are ready for your arrival by scheduling a turn down service visit.
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4 hour technician visit
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Full test of all system functions and repair of any issues not requiring new equipment
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Equipment firmware updating as needed
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Surface cleaning of user interfaces and equipment ventilation systems
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Battery recharging or replacement
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*Must have active Managed Care Plan
Basic Support Resources
Support Chat
Click on our live chat in the bottom right corner of this page.
Email Support
Phone Support
Phone: 808-797-3200 ext. 1
