The quick help you need is just a tap away with our support app that covers tips and tricks for basic technology hiccups.
30 days prior to your support plan renewal we review your technology with an on-site check up and inform you of any needed repairs or system upgrade options.
Our people are your people, no matter the time or day. We make sure you receive the best value around the clock with our smart home 24/7 remote support plan.
24/7 remote support: via dedicated phone, email, and chat resources
Software based service ticket tracking to ensure responsiveness
Proactive remote monitoring of systems
Optional regularly scheduled preventative care visits
Optional turn-down service ensures systems are optimal prior to arrival
per year
A premium suite of resources to ensure you have the right help when you need it and a remote monitoring platform to maximize system uptime.
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Dedicated access to 24/7 remote support team via phone, email or chat
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Proactive monitoring of your systems via Ovrc remote support platform
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Organized service ticket tracking and escalation handling through Zendesk service platform
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Client support app allows you to quickly reboot system without touching equipment.
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Annual Tech Review 30 days prior to plan renewal to review system health
per month
Keep your systems running in optimal health with our monthly maintenance program.
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Onsite Technician for 2 hours per month at a 20% discounted service rate
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Full test of all system functions to identify any issues
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Equipment firmware updating as needed
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Surface cleaning of user interfaces and equipment ventilation systems
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Battery recharging or replacement
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Additional training for family, staff, or new team members
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10% off all service labor while enrolled in Blueprint’s preventative maintenance program
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*12 month minimum / Must have active Premium Support Plan
per visit
Ensure your systems are ready for your arrival by scheduling a turn down service visit.
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4 hour technician visit
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Full test of all system functions and repair of any issues not requiring new equipment
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Equipment firmware updating as needed
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Surface cleaning of user interfaces and equipment ventilation systems
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Battery recharging or replacement
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*Must have active Premium Support Plan
Click on our live chat in the bottom right corner of this page.
Phone: 808-797-3200 ext. 1
560 North Nimitz Hwy 121A
Honolulu, HI 96817
808.797.3200
74-555 Honokohau Street #D7
Kailua-Kona, HI 96740
808.797.3200
2670 Niumalu Rd #3321
Lihue, HI 96766
808.797.3200
270 Waiehu Beach Road Suite 109
Wailuku, HI 96793
808.797.3200
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